Privacy Policy

Effective Date: October 2, 2026

Charis Dispatching LLC respects your privacy and is committed to protecting your personal information, communication data, and dispatch-related records with transparency and reasonable safeguards.

This Privacy Policy explains how Charis Dispatching LLC collects, uses, stores, and safeguards information when you use our website, request dispatch services, submit forms, or communicate with us by phone, email, or SMS.

Information We Collect

  • Name and company or carrier information
  • Email address and phone number
  • MC / DOT numbers and trucking details
  • Equipment type, preferred lanes, and dispatch preferences
  • Communication records, service requests, and support inquiries
  • Basic website information such as browser/device information and pages visited
No sale of mobile opt-in information: We do not sell or trade your personal information to outside marketing companies or advertisers.

How We Use Information

  • Provide freight dispatching, load coordination, and support services
  • Communicate with carriers, brokers, shippers, and service providers when necessary to perform requested services
  • Send requested account, appointment, dispatch, and operational notifications
  • Respond to questions, requests, and support inquiries
  • Maintain business, accounting, security, legal, and regulatory records
  • Improve our website, customer experience, and service operations

SMS Communications

Mobile opt-in information, including phone numbers and SMS consent, will not be shared with third parties for marketing purposes. We use it only to send the messages you asked for.

We use SMS only for communications you request or authorize, such as appointment reminders, account notifications, dispatch updates, support responses, and other service-related messages.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal and business information from unauthorized access, misuse, disclosure, or loss. No internet transmission or electronic storage system can be guaranteed to be completely secure.

Third-Party Services

We may use trusted providers for hosting, communications, analytics, payment or operational support, and logistics services. When information is shared with a service provider, it is limited to what is reasonably necessary to provide or support the requested service. Third-party providers maintain their own privacy practices and policies.

Your Choices

  • Request access to personal information we maintain about you, subject to applicable law
  • Ask us to correct inaccurate information
  • Opt out of SMS communications by replying STOP to an applicable message
  • Reply HELP or contact us for assistance with our messaging program
  • Ask questions about how we collect or use information

Policy Updates

We may update this Privacy Policy when our services, website, or legal requirements change. The updated version will be posted on this page with a revised effective date.

Contact Information